Will NN send me a new contract (General Terms and Conditions), or can I download it somewhere?
No, all current contracts remain valid, even though the NN logo is not on them. No new version can be downloaded.
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Is my estimate still valid?
It is no problem at all that the Delta Lloyd Life logo is on your estimate. Your estimate is also valid for NN until the date on the estimate.
As a Delta Lloyd Life customer, can I still go to my current broker?
All contact persons remain the same. If you have any questions, please address them to your trusted intermediary.
I was already an NN customer. Can I also contact an independent broker from now on?
If you are insured with NN via ING or Deutsche Bank, then nothing changes in practice. Your contract(s) and general terms and conditions remain the same. The contact information of our customer service also remains the same: telecel-life@nn.be and +32 (0)2 407 70 00. For a new insurance, you can...
Will all the bank account numbers stay the same and will my payments continue as usual?
Yes, our bank account numbers will remain the same and all automatic payments will continue as usual.
I am waiting for a payment or settlement of a (claim) file. Should I worry about a delay because of the merger?
No, our services will remain fully operational and we will do our very best to process your file within the promised time frame.
Will I lose the guaranteed return on my insurance policies?
No, the current terms and conditions of every contract remain valid.
I do not wish to become a customer of NN. How can I buy out my policy?
The right of commutation is a personal right of the insured. This right can always be exercised, except when there is an accepting beneficiary or with a transfer of all rights / pledges. Please note! There are almost always costs associated with a commutation. You pay a withholding tax on non-...
I have a comparable savings and investment product with Delta Lloyd Life and NN, such as a retirement savings plan, for example. Will these automatically be combined?
No, the products that currently exist independently, will remain separate products. If anything were to change in the future, we will always let you know with plenty of time in advance.
I have savings deposits at ING and an insurance contract with Delta Lloyd Life or NN. What are the consequences?
Your savings deposits at ING do not count towards the EUR 100,000 protective cover of the Guarantee fund at NN. At ING, you have a separate protective cover of also up to EUR 100,000.