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Letter to our customers
Below you will find the letters we sent to the 1.4 million customers belonging to Delta Lloyd and NN. If you are insured with NN through ING, you have probably received an abbreviated version via your account statements. Please feel free to read the entire communication again here.
Which Branche 21 / Tak 21 products does the Guarantee Fund cover?
Do you have a savings, investment or Branche 21 / Tak 21 death insurance product with both NN and Delta Lloyd? And does the total sum of these insurance policies now exceed 100,000 euros because of the merger? If so, this may have an impact on your legal cover under the Guarantee Fund for financial...
Our distribution partners
Where can you find our products and services? A network of over 600 independent brokers NN Insurance Belgium SA/NV works with over 600 independent brokers. You can recognise our partners by the logo below. An independent broker undertakes to provide you with impartial advice. They suggest solutions...
What is the Guarantee fund for financial services?
The Guarantee fund guarantees the reimbursement of a maximum amount of EUR 100,000 in assets per person, per life insurance company, regardless of the number of accounts. The Guarantee fund goes into effect when the life insurance company can no longer meet its obligations, due to a bankruptcy, for...
My partner and I are both customers of NN. Do we together then have a limit of EUR 200,000?
The protective cover applies individually, up to EUR 100,000 per person and per organisation. For example, if you have EUR 130,000 in assets with NN, you will then not be able to compensate your coverage via a partner who has, for example, only EUR 60,000 in assets.
What kind of data does NN store about me and what does NN do with this data?
The data we normally store includes: your name, your date of birth, your address, other contact information, information about the product or the products that you have with Delta Lloyd / NN, payment information, and marketing information. Whether you consented to the use of your e-mail address for...
Is the Data Protection Office (DPO) employed by NN? How can I be sure they will really protect my interests?
In order to guarantee independence, the DPO is part of a Compliance team of NN Insurance Belgium. Compliance is an independent and autonomous section, focused on the compliance to the regulations in relation to the integrity of the activities of the company. The DPO is not accountable to the...