Make a claim
Home Customer Service I have a question about my policy

I have a question about my policy

At NN, we help you on your way to a happy and healthy life. First and foremost, we do that by keeping you well informed. So, if you have a medical, financial or administrative question about your policy, we’ll tell you what you need to do, step by step. And naturally you can always talk to your broker or your ING branch.

Contacting one of our departments? 
Let us have the following information as quickly as possible: 

  • Your contact details
  • Your policy number
  • Your case number
  • Your question
     
I have a life insurance policy
e.g.: Death insurance, debt balance insurance, pension insurance, savings and investment packages, etc.
I have a non-life insurance policy
e.g. Home insurance, car insurance, family insurance

I have a financial question related to my contract

  • What’s the payment status of my premium?
  • How much is my deducted premium?
  • How much is the accrued reserve in my policy?
  • What is the expected final capital for my policy?
  • How much tax will I pay when my policy is paid out?

 

contact us

I'm insured via a broker

I'm a private individual

Mail to
client@nn.be
Call
02 650 78 00

I'm an independent

mail_icon.png

Contact us_mail
Mail to
independent@nn.be

phone_icon.png

Contact us_phone
Call
02 650 78 20
I'm insured via Deutsche Bank
Contact
your Deutsche Bank branch

I have a question related to the medical questionnaire

To help you with the formalities that may apply to you, you will find a handy guide below.

Acceptation Guide (in Dutch)
Acceptation Guide (in French)

 

Contact us

I'm insured via a broker

mail_icon.png

Contact us_mail
Mail to
medicalbrusselsops@nn.be

phone_icon.png

Contact us_phone
Call
02 650 78 00

You can call Monday to Friday, from 8.30 am to 5.00 pm. The best times to call? See here.
For a smooth process, send us all formalities at once by email, stating your name and proposal number. The information you provide to us will be treated with complete discretion.

I'm insured via ING

mail_icon.png

Contact us_mail
Mail to
medicalbrusselsops@nn.be

phone_icon.png

Contact us_phone
Call
02 407 70 00

info.png

information icon

You can call Monday to Friday, from 8.00 am to 6.00 pm. The best times to call? See here.
For a smooth process, send us all formalities at once by email, stating your name and proposal number. The information you provide to us will be treated with complete discretion.

I have an administrative question

  • Can I have: a copy of my policy, tax certificate, etc.
  • What is status of my claim?
  • I would like a summary of my repayment tables.

 

Contact us

I'm insured via a broker

I'm a private individual

mail_icon.png

Contact us_mail
Mail to
client@nn.be

phone_icon.png

Contact us_phone
Call
02 650 78 00

I'm an independent

mail_icon.png

Contact us_mail
Mail to
independent@nn.be

phone_icon.png

Contact us_phone
Call
02 650 78 20
I'm insured via Deutsche Bank

location_icon.png

Find us_location
Contact
your Deutsche Bank branch

What's your question?

  • What is the status of my claim?
  • I would like additional information about my (claim) file.

 

Contact us

For a question about your claim:

mail_icon.png

Contact us_mail
Mail to
myclaim@nn.be

phone_icon.png

Contact us_phone
Call
02 407 70 00

info.png

information icon

You can call Monday to Friday, from 8.00 am to 6.00 pm.

For a question about your fire or home insurance (ING Home & Family):

mail_icon.png

Contact us_mail
Mail to
telecel-nonlife@nn.be

phone_icon.png

Contact us_phone
Call
02 407 70 00

info.png

information icon

You can call Monday to Friday, from 8.00 am to 6.00 pm.

For a question about your ING car insurance:

mail_icon.png

Contact us_mail
Mail to
car@nn.be

phone_icon.png

Contact us_phone
Call
02 407 70 00

info.png

information icon

You can call Monday to Friday, from 8.00 am to 06.00 pm.