NN Insurance Belgium (NN) is a solid insurance company that is part of a strong international group: NN Group. We have 1.4 million customers in Belgium. The roots of NN go all the way back to De Vaderlandsche, and in recent times, ING. Delta Lloyd has also recently become a part of NN.
With a Solvency 2 ratio of 199% (figure fourth quarter 2017), NN is twice better capitalised than what the supervising authority prescribes. With that, NN is among the most credit-worthy of European insurance companies. The expected drop due to the take-over of Delta Lloyd has already been accounted for in this figure. This shows that the purchase of Delta Lloyd can easily be absorbed by the balance sheet of NN. Thanks to the benefits of working together, we expect to grow to become a strong and stable player on the insurance market.
The management of NN Group considered Delta Lloyd Life a complimentary partner, and decided to make a public offer on the shares of Delta Lloyd Life in 2016. The majority of the shareholders accepted and a merger process was begun which will be fully completed on 30 March 2018.
Customers of Delta Lloyd Life are, from now on, customers of NN, a very stable insurance company. As a combined company, we are the number four life insurance company in Belgium. The combination of NN and Delta Lloyd Life creates a strong and highly diversified player in the areas of retirement, life and non-life insurance.
The merger makes us a more effective and efficient company and enables us to better respond to societal and technological changes. With our expertise and scale, we can further improve our products and services. The purpose is to offer even more customer-oriented and innovative products.
Delta Lloyd Life and NN (via ING) are currently working with separate investment funds for their products. We do not intend to link the funds of Delta Lloyd Life with the products of ING and vice versa in the short term.
What will change, is the name of the funds of Delta Lloyd Life. For example: 'Delta Lloyd Life Ethna Aktiv Fund' will from now on be known as 'NN Ethna Aktiv Fund'. The name of the funds of NN that are linked to the products of ING will not change. For example: ING Future Life 2035.
No, the products that currently exist independently, will remain separate products. If anything were to change in the future, we will always let you know with plenty of time in advance.
The right of commutation is a personal right of the insured. This right can always be exercised, except when there is an accepting beneficiary or with a transfer of all rights / pledges.
Please note! There are almost always costs associated with a commutation.
No, the current terms and conditions of every contract remain valid.
No, our services will remain fully operational and we will do our very best to process your file within the promised time frame.
Yes, our bank account numbers will remain the same and all automatic payments will continue as usual.
If you are insured with NN via ING or Deutsche Bank, then nothing changes in practice. Your contract(s) and general terms and conditions remain the same. The contact information of our customer service also remains the same: telecel-life@nn.be and +32 (0)2 407 70 00. For a new insurance, you can still always go to the website or a branch of ING or Deutsche Bank.
On the website of NN (www.nn.be) , you will now find NN products that were formerly sold under the Delta Lloyd Life brand name. On www.nn.be, you will also find the addresses and independent brokers in your area.
All contact persons remain the same. If you have any questions, please address them to your trusted intermediary.
It is no problem at all that the Delta Lloyd Life logo is on your estimate. Your estimate is also valid for NN until the date on the estimate.
No, all current contracts remain valid, even though the NN logo is not on them. No new version can be downloaded.
No, your products, rates and general terms and conditions do not change. You will see the NN logo on all new documents. The documents that you have at home, with the Delta Lloyd Life logo on them, will continue to be perfectly valid.
Recently terminated your contract?
If you have recently terminated your contract(s) with Delta Lloyd or NN, it is possible that our administration still regards you as a customer. If this is the case, please ignore our letter.
Insured via a predecessor of Delta Lloyd Life?
Have you received a letter with the Delta Lloyd logo at the top? Delta Lloyd Life has, in the past, taken over a number of insurance companies. You are a customer of ours if you have a contract (or are the beneficiary) of:
AG Suisse - CGU Life - Cofitex Insurance
Condor - De Nationale Insurance - GAN
Norwich Union - Ohra Leven - Swiss Life Belgium
ZA Insurance - Zelia
Have you received a letter with the NN logo at the top?
Then perhaps you have concluded a contract via ING or Deutsche Bank, Bank Nagelmackers or Aquilae. Or if you have been designated as beneficiary in a contract with one of our distributors.
As beneficiary of a life insurance policy, you are entitled to the payment of a capital at the end of a contract providing the contractual conditions are met.
You can accept a beneficiary by way of a rider in the insurance contract, which is signed by the policyholder whom you have designated as beneficiary as well as yourself and the insurer.
The policyholder cannot reverse the beneficiary component without your consent.
Without your consent, the policyholder can only:
There is no point in transferring your insured capital from one Branche 21 / Tak 21 product to another considering that the guarantee of the Guarantee fund applies to the sum of all your Branche 21 / Tak 21 capital. See which NN products fall under the protection of the Guarantee fund here.
Your savings deposits at ING do not count towards the EUR 100,000 protective cover of the Guarantee fund at NN. At ING, you have a separate protective cover of also up to EUR 100,000.
The protective cover applies individually, up to EUR 100,000 per person and per organisation. For example, if you have EUR 130,000 in assets with NN, you will then not be able to compensate your coverage via a partner who has, for example, only EUR 60,000 in assets.
The Guarantee fund guarantees the reimbursement of a maximum amount of EUR 100,000 in assets per person, per life insurance company, regardless of the number of accounts. The Guarantee fund goes into effect when the life insurance company can no longer meet its obligations, due to a bankruptcy, for example. It applies to all banks and insurance companies established in Belgium.
