To enable us to provide you with the best possible service, this website uses cookies. Below we explain how and why this happens.
What are cookies?
When you visit this website, we install cookies on your computer, tablet or telephone if your browser settings allow it. Cookies are small, simple text files that are used to recognise you on your next visit to the site. For example, cookies ensure that when you visit our website in the future you do not receive or have to enter the same information each time. Your settings and preferences are remembered, which makes any subsequent visit to the site easier. Using cookies, we are also able to tailor the information and offers on our website and – if you have given your permission – on third-party websites.
In this cookie statement, the term ‘cookies’ means more than just small text files and also includes all of the comparable technologies that we use to store or read data on your device, such as Javascript, tags, beacons, pixels or storage features, such as HTML5 LocalStorage.
What do we use cookies for?
Some cookies are required to ensure that the website works properly and in full. We always install these necessary cookies if your browser settings allow it. This also applies to Analytics cookies, AB test cookies and a number of Affiliate and Performance cookies. These cookies monitor the use of our website and help us to improve the site generally.
We also use what are known as ‘tracking’ cookies, which are designed to make the website easier to use and more personal. They are also used for advertising purposes. We only install tracking cookies if you have given us permission to do so. By clicking ‘On’to the relevant consent question, you give us your permission to install these cookies. We use them to obtain more information about our visitors and to create visitor profiles. Tracking cookies are also installed by third parties when you visit our website. NN works with external parties that use cookies that enable advertisements to be displayed that are tailored to your particular interests or to provide certain social media functionalities. You will find details of who installs cookies in addition to NN cookies and for what purpose in a summary featured elsewhere on this page. NN has no control over the way in which these third parties manage their cookies or over the use of the data collected. We recommend that you also read the privacy statement and cookie statement published by these third parties.
Refusing cookies
If you do not want to allow cookies, you can remove them manually via your Internet browser or have them deleted automatically when you finish a session online. You can also set your Internet browser in such a way that you receive a message when a cookie is being installed or to say that cookies cannot be installed. If you do that, then certain sections of the website may not work properly.
The following website tells you how to remove cookies from the most frequently used browsers: www.aboutcookies.org.
Social media
Our website features videos from YouTube. These videos use pieces of YouTube code. This code installs cookies that can be used by YouTube. We have no control over any further use of the information collected by YouTube in this way. Read their privacy statement regularly to find out what they do with your (personal) data through the use of these cookies.
The Facebook, Twitter and LinkedIn buttons featured on our website do not contain any code from these companies. All the buttons do is provide a link to the sharing functionalities. When you log in to the channel in question, you can share our messages or pages directly. If you are not logged in, you can only share our messages after you have logged in.
Categories
When it comes to cookies, we make a distinction between the following categories.:
Necessary cookies
These cookies see to it that the website continues to operate properly from a technical point of view. They also save user preferences, such as your choice of language. You cannot reject this type of cookie.
Analytical cookies
These cookies provide an anonymous way of examining how visitors use our website. We use them to keep improving the website.
Advertising & Social media
These cookies enable you to see messages that are relevant for you on external websites and channels, such as Instagram, Facebook, Twitter and YouTube.
NB: You can also see advertisements from NN when you refuse ‘Advertising & Social media’ cookies, only they will be less relevant because they will not be geared to your interests.
Cookies summary
The summary below shows you which cookies are used on nn.be. An explanation is provided for each cookie, saying what its purpose is and the category the cookie falls into.
| Provider | Purpose | Length of life* | Category |
|---|---|---|---|
| adnxs.com | Registers a unique ID that identifies the device being used by a returning user. The ID is used for targeted advertisements. | 3 months | Advertising & social media |
| ads.linkedin.com | The LinkedIn pixel collects data about visitor behaviour and interaction. This is used to optimise the website and make advertisements on the website more relevant. | Session | Advertising & social media |
| adsrvr.org | Registers a unique ID that identifies the device being used by a returning user. The ID is used for targeted advertisements. | 1 year | Advertising & social media |
| agkn.com | These cookies are used by the website manager for tests with multiple variations. This enables the website always to find the best version of the site. Also installs a pixel to offer the visitor relevant content and advertisements, based on real-time bidding. | Session – 1 year | Analytical / Advertising & social media |
| avocet.io | Cookie used to optimise advertisement relevance by collecting visitor data from multiple websites. This exchange of visitor data is usually carried out by a datacentre or exchange of advertising via a third party. | 1 year | Advertising & social media |
| bluekai.com | Records user data such as IP address, geographical location, websites visited and which advertisements the visitors clicked on, based on the user’s behaviour on websites that use the same advertising network. | 179 days | Advertising & social media |
| everesttech.net | Cookie for targeted advertisements and for documenting the effectiveness of each individual advertisement. | 1 year | Advertising & social media |
| crwdcntrl.net | Collects statistical data about website visits by the user, such as the number of visits, the average length of visit and which pages were loaded. The aim is to segment users based on factors such as demographics and geographical location. This enables customisation for media and marketing agencies. | 269 days | Advertising & social media |
| doubleclick.net | Google DoubleClick records and reports the actions of website users after viewing or clicking on an advertiser’s ad. The aim is to measure the effectiveness of an advertisement and present targeted ads to the user. Also installs a cookie to check whether the user’s browser supports cookies. | 1 day – 1 year | Advertising & social media |
| eyeota.net | Collects data about user visits to the website, such as the pages visited. The data recorded is used to categorise the user’s interests and demographic profile in terms of on-sales for targeted marketing. | 1 year | Advertising & social media |
| facebook.com | Retargeting cookies are installed to make it possible to reach visitors again who have visited certain pages on our website via image or text advertisements on third-party websites. The Facebook pixel sees which products you view. That way, we can show you relevant ads on Facebook. For the cookies and data that Facebook possibly collect, please see the Facebook data policy: https://www.facebook.com/privacy/explanation. |
Session – 3 months | Advertising & social media |
| fiftyt.com | Records the visitor’s preferences and browsing across multiple social media platforms. That way, the visitor is given relevant advertisements to view. | 1 year | Advertising & social media |
| google.com | Google AdWords installs a pixel to re-engage visitors who are likely to convert to customers based on online visitor behaviour between websites. | Session | Advertising & social media |
| google-analytics.com | Cookies are installed to gain a better insight into the behaviour of the visitor on our website. | Session | Analytical |
| googleoptimize.com | These cookies are placed to show content variations to different users, in order to determine which version performs best. | Session | Analytical |
| go.affec.tv | Collects data about use visits to the website, such as which pages are visited. The data recorded is used to categorise the user’s interests and demographic profile in terms of on-sales for targeted marketing. | 1 year | Advertising & social media |
| hotjar.com | Installs a cookies as soon as a visitor completes a poll with the help of the Feedback Poll widget. Is used to ensure that the same poll does not reappear if it has already been completed. | 1 year | Advertising & social media |
| id5-sync.com | Collects data about user behaviour on multiple websites so that more relevant advertisements can be presented. That way, the number of times the visitor sees the same ad can be limited. Installs a pixel that sets a unique ID for the visitor, enabling external advertisers to target the visitors with relevant advertisements. This linking service is provided by third-party advertising hubs, making its easier for advertisers to make offers in real-time. | Session – 1 day | Advertising & social media |
| linkedin.com | Uses cookies to monitor embedded services and to track visitors on multiple websites so that relevant advertisements can be presented based on visitor preferences. | 1 day – 29 days – 2 years | Advertising & social media |
| mathtag.com | Collects data about user visits to the website, such as which pages are loaded. This information is used for targeted advertisements. | 1 year | Advertising & social media |
| ml314.com | Installs a pixel to present the visitor with relevant content and advertisements. The service is provided by third-party advertising hubs, which enable real-time bidding for advertisers. Registers a unique ID that identifies the user’s device during visits to websites that use the same advertisement. The ID is used to enable targeted advertisements. | Session – 1 year | Advertising & social media |
| nn.be | Installs a number of functional cookies that are necessary for the website to function properly. For example to optimise the load time of the page, remember your language preference and record whether you have activated JavaScript. nn.be also install a number of statistical cookies that anonymously examine how users interact with the website. Finally, we also examine anonymously which pages you visit and how long you spend on our pages. | Session – 2 years | Necessary / Analytical / Advertising & social media |
| rlcdn.com | Collects data relating to the user’s visits to the website, such as the number of visits, the average visit time and which pages are loaded. The aim is to display targeted advertisements. | 2 months – 1 year | Advertising & social media |
| sharethis.com | Registers a unique ID that identifies the user’s device when they return. Also installs a pixel that presents the visitor with relevant content and advertisements from third parties via real-time bidding. Records the visitor’s preferences and browsing habits across multiple social media platforms. That way, the visitor is shown relevant advertisements to view. Facilitates the share function on the website. Websites may track the user and target them with ads based on their likes and shares. | Session – 6 days – 1 year | Advertising & social media |
| tapad.com | This cookie is installed by the target group manager to determine the time and frequency of visitor data. Synchronisation of cookie data is used to synchronise and collect user data from multiple websites. Another cookie is used to determine what types of devices (smartphones, tablets, computers, TVs, etc.) are being used by a user. | Session – 2 months | Advertising & social media |
| turn.com | Collects anonymous data relating to the user’s visits to the website, such as a number of visits, average time spent on the website and which pages are loaded. The aim is to display more targeted advertisements. | 179 days | Advertising & social media |
| uipglob.semasio.net | Installs a pixel that the visitor can use to share nn.be content on social media platforms or websites. | Session | Advertising & social media |
| vimeo.com | Collects data about the user’s visits to the website, such as which pages are read. | 2 years | Analytical |
| weborama.fr | Cookie used to determine the visitor’s interests based on page visits, behaviour on certain pages and other actions on the website. | 3 months | Advertising & social media |
| weborama.com | Contains a visitor ID, which is used to identify the visitor when they come to the websites again. Another cookie is used to track visitors on multiple websites so that they can be offered relevant advertisements based on visitor preferences. | 6 days – 3 months | Advertising & social media / Analytical |
| youtube.com | Registers a unique ID to update statistics of which YouTube videos the user has seen. A second cookie registers a unique ID on mobile devices to enable tracking based on a GPS location. A third cookie tries to estimate the bandwidth of users on pages with integrated YouTube videos. A permanent cookie saves the video player’s preferences when playing an embedded YouTube video. | Session – 1 day – 179 days – Permanent | Advertising & social media |
| zeotap.com | Records data about visitors during multiple visits and on multiple websites. This information is used to measure the effectiveness of advertisements on websites. | 10 years | Advertising & social media |
| * a number of providers install multiple cookies, often with differing lengths of service life. |
Got any questions?
If you have any questions about this statement or about the way we collect data, please contact our Data Protection Officer via dpo@nn.be for life insurance and pension products and via dponl@nn.be for indemnity policies.
The cookie statement may be modified from time to time to remain in line with new legislation or our updated operating methods. So please visit this page regularly.
Need to complain?
If you have a complaint about the way in which NN deals with your personal data, please contact us via dpo@nn.be for life insurance and pension products via dponl@nn.be for indemnity policies.
You can also lodge a complaint with the Data Protection Authority ( https://www.gegevensbeschermingsautoriteit.be/contact).