In which capacity are you visiting our website:

I have a question about my policy

At NN, we help you on your way to a happy and healthy life. First and foremost, we do that by keeping you well informed. So, if you have a medical, financial or administrative question about your policy, we’ll tell you what you need to do, step by step. And naturally you can always talk to your broker or your ING branch.

Contacting one of our departments? 
Let us have the following information as quickly as possible: 

  • Your contact details
  • Your policy number
  • Your case number
  • Your question
     
I have a life insurance policy
e.g.: Death insurance, debt balance insurance, pension insurance, savings and investment packages, etc.
I have a non-life insurance policy
e.g. Home insurance, car insurance, family insurance

I have a financial question related to my contract

  • What’s the payment status of my premium?
  • How much is my deducted premium?
  • How much is the accrued reserve in my policy?
  • What is the expected final capital for my policy?
  • How much tax will I pay when my policy is paid out?

 

contact us

I'm insured via a broker

I'm a private individual

I'm insured via Deutsche Bank

I have a question related to the medical questionnaire

  • Why do I have to complete a medical questionnaire?
  • What questions are included in a medical questionnaire?
  • What questions can and can’t my insurer ask?
  • Has my health declaration already been accepted?

 

Contact us

I'm insured via ING

You can call Monday to Friday, from 8.30 am to 5.00 pm. The best times to call? See here.
 

I have an administrative question

  • Can I have: a copy of my policy, tax certificate, etc.
  • What is status of my claim?
  • I would like a summary of my repayment tables.

 

Contact us

I'm insured via a broker

I'm a private individual

I'm insured via Deutsche Bank

What's your question?

  • What is the status of my claim?
  • I would like additional information about my (claim) file.

 

Contact us

For a question about your claim:

You can call Monday to Friday, from 8.00 am to 6.00 pm.

For a question about your fire or home insurance (ING Home & Family):

You can call Monday to Friday, from 8.00 am to 6.00 pm.

For a question about your ING car insurance:

You can call Monday to Friday, from 8.00 am to 10.00 pm and Saturday from 9.00 am to 5.00 pm.