In which capacity are you visiting our website:

I have a complaint

Your happiness, throughout your life. That’s our priority at NN. And that’s why we always want our products to meet – and even exceed – your expectations. But if it doesn’t always turn out that way, please let us know. That way we can keep on improving our services.

Put your question to our complaints department or to one of our partners. You have the right at all times to start legal proceedings. 

I have a life insurance policy
e.g.: Death insurance, debt balance insurance, pension insurance, savings and investment packages, etc.
I have a non-life insurance policy
e.g. Home insurance, car insurance, family insurance

What are you not satisfied with?

I am not satisfied with NN Insurance Belgium (management of your policy or file)

Not satisfied with the way NN or one of its staff is looking after your policy or (claims) file? 

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Our staff can be reached every day from 8.30 am to 5.00 pm.

NN assures you that your case will be dealt with professionally. We will conduct an in-depth analysis and give you a detailed answer at the latest one month after your complaint is recorded.

I am not satisfied with the way my complaint has been dealt with

I am not satisfied with the way my complaint has been dealt with by the NN Quality team, ING, or Deutsche Bank. 

Contact the insurance ombudsman: 

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You have the right at all times to start legal proceedings.

What are you not satisfied with?

I am not satisfied with NN Insurance Services Belgium

Not satisfied with the way NN or one of its staff is looking after your policy or (claims) file? 

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NN assures you that your case will be dealt with professionally. We will conduct an in-depth analysis and give you a detailed answer at the latest one month after your complaint is recorded.

I am not satisfied with ING

If you have a problem with purchasing a product or with the service you received from your ING branch or the ING website, we will work with you to find a solution.

Fax
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I am not satisfied with the way my complaint has been dealt with

Contact the insurance ombudsman: 

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You have the right at all times to start legal proceedings.